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Checkout reservation timer

we need a feature where the customer has a set period of time to checkout the items in cart before they auto expire and are removed - like lots of ticket sites - eg they are reserved for 5 minutes (duration can be chosen by shop owner) but then if not checked out within the set time are removed from the customer cart. this will stop lots of our overbooking or late booking problems, as these are daily issues we face with people adding items to the cart either before max capacity is reached, or before the time cutoff, but then complete checkout after, so the booking is placed and payment taken, but then the booking is automatically moved to conflicts, and causes lots of problems for us daily.

5 Comments

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charlotte_scott over 1 year ago
Yes agreed! This was causing a lot of issues for us as well. We added a custom script on our end that clears out the cart after 15 minutes. However, since appointments in the cart are still available in the calendar, it still can cause conflicts the rare time. Appointments should have a "reservation" period in the cart and not be available for that time slot to anyone else.
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Tarang over 1 year ago
Merged in a post: [feedback: 104547]
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charlotte_scott over 1 year ago
@tarang, any updates on this?
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pip harris over 1 year ago
yes please @tarang a reply would be appreciated - we are not the only ones asking for this!
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atelier_forma over 1 year ago
Keeping this thread alive, adequate concurrent checkout is critical and processing payment before confirming product reception then notifying to reschedule is not scalable
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